Audiovox AMP-594 Operations Instructions download pdf (Page 40)

IF YOU NEED HELP

1. Review this User Guide.

2. See Troubleshoot the Remote on page 34.

3. Call the Customer Service Center at 1-800-333-DISH (3474).

Have the date of purchase and your customer account number

ready.

4. A Representative will help you.

5. If the representative finds you should return the remote control,

you’ll get

a telephone number to call for a Return Authorization (RA)

number. Before shipping any equipment to us, you must get

a Return Authorization number.

6. You must package returned equipment the right way. Follow the

instructions the representative gives you.

7. Write the RA number in large, clearly visible characters on the

outside of the shipping box used to return the equipment.

To avoid confusion and misunderstandings, we will return

shipments without an RA number clearly visible on the outside

of the box to you at your cost.

8. We will:

• Check the remote control, including whether it is covered

under the warranty.

• Replace any remote we find is defective with a new or

refurbished remote, if the defective remote is covered under

the warranty. We will ship the replacement remote at our

expense.

• If a defective remote is not covered under the warranty,

we will tell you. We may assess you a flat rate charge for a

replacement remote, including shipping and insurance.

text_dishnondvr.fm Page 39 Monday, November 7, 2005 12:03 PM

1 2 ... 35 36 37 38 39 40 41 42 43 44 45 46

No comments

Audiovox AMP-594 Operations Instructions Page 40