13
Troubleshooting
Problem Cause Solution
The Protective Case does not
t into the Mounting Arm.
• Red Switch is not unlocked
when you are inserting the
Protective Case into the
Universal Seatback Dock.
• Universal Seatback Dock is
upside down.
• Hold Red Switch in UNLOCK
position.
• Repeat installation steps
again.
The iPad can not be charged. • Power supply is not
properly connected.
• Use the Vehicle DC Power
Adapter for in-car application,
use the Home AC/DC Power
Adapter at home.
The IR Transmitter does not
work.
• Incorrect channel setting.
• IR signal is blocked.
• iPad volume is too low.
• Make sure the channel
selected matches the channel
of the Infrared Headphone
that you are using.
• The wireless IR Headphone
must be used within a line of
sight from the IR Transmitter.
• Turn the iPad volume to
maximum.
The FM Transmitter does not
work.
• Incorrect frequency
settings.
• iPad volume is loo low.
• Make sure the frequency
shown on the Protective
Case LCD Screen is the same
shown on your vehicle’s radio.
• Turn iPad volume to
maximum.
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