Audiovox CTV-5060 Service Manual download pdf (Page 6)

Procedure for Returning Parts -

Warranty Parts

Mark III will credit dealers for the part and freight only on authorized return for credit items.

These parts will be designated on the invoice as “RFC”. Warranty parts sent “No Charge”

cannot be returned UNLESS requested by a service representative.

Returned For Credit Parts Procedure (RFC)

* Mark III has initiated a (RFC) Tagging process to assist you in returning a RFC warranty part.

This procedure will allow us to process your claim more expediently and credit you faster for

your expense of the RFC part.

* This will also help Mark III expedite continuous improvements on our products.

* Return For Credit (RFC) Tag is provided by Mark III when a (RFC) part is sent out. Extras can

be sent through our Customer Care Center. The tag must be filled out completely, and

attached to the part.

* The part, (RFC) Tag, and a copy of our invoice are to be returned together. If any of

these items are missing it will delay the processing of your claim.

* The parts are received in our Return Department and processed daily. If more information is

needed (Example: parts or paperwork missing) you will be notified.

* Multiple items may be packaged in one box.

* Although these items are considered defective, proper packaging must be taken to assure

that these parts are returned in good condition. So we can analyze the root cause.

* Items lost in shipment are the responsibility of the sender. The sender will need to take

appropriate steps with the carrier to retrieve the loss.

* Parts found to be normal wear and tear, customer abuse, lack of maintenance, and/or if no

defect is found, then you will be notified.

* If your claim is denied, you will be given a clear explanation.

* If you wish to have the part back, please advise at this time.

Procedure for Returning Parts -

New Non-Warranty Parts

All non-warranty parts still in new condition may be returned C.O.D. for the part only.

Freight must be pre-paid. All material must be in new and re-sellable condition (no

defects). A claim number must accompany all parts in order to receive credit. Parts may

only be returned within 90 days from the date ordered. Any special purchase or

special built parts will not be returnable.

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Audiovox CTV-5060 Service Manual Page 6